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If your request is approved, you'll receive a link to complete your account recovery process.
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If you've previously set up an SSH key on this account and would like to use the SSH key for verification, click SSH key.Device verification is recorded with cookies, and won't be available if your browser deletes cookies regularly. If you've used your current device to log into this account before and would like to use the device for verification, click Verify with this device.Under "One-time password", type the temporary password from the recovery email GitHub sent, then click Verify email address. If you've restricted password resets to your primary and/or backup addresses, these addresses are the only addresses eligible for account recovery. Only verified emails are eligible for account recovery. Under "Locked out?", click Recover your account or unlink an email address.Ĭlick I understand, get started to request a reset of your authentication settings.Ĭlick Send one-time password to send a one-time password to all eligible addresses associated with your account. Under "Having problems?", click Use a recovery code or begin 2FA account recovery. For more information, see " Configuring two-factor authentication." Authenticating with a fallback number If you configured two-factor authentication using a security key, you can use your security key as a secondary authentication method to automatically regain access to your account. For more information, see " About passkeys." Authenticating with a security key Passkeys satisfy both password and 2FA requirements, so you don't need to know your password in order to recover your account. If you have added a passkey to your account, you can use your passkey to automatically regain access to your account. Type one of your recovery codes, then click Verify. Under "Having problems?", click Use a recovery code or request a reset. For more information, see " Request help with two-factor authentication." For help doing this, please contact your mobile device carrier or consult the phone manufacturer’s website.Warning: If you protect your personal account with two-factor authentication but do not know your password, you will need to start a two-factor authentication recovery request. If you still have access to your old device, we strongly recommend securely erasing or wiping it before disposal. Follow the steps for Android or iOS devices, including the steps for Part two: Add two-factor to your TMU account. Once your old device has been revoked, you’re ready to set up your new device by installing Google Authenticator onto your new phone.
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If your old device is listed, click the button to Revoke all Trusted Devices. Find the section called The following are registered as trusted browsers/devices.Under Two-Factor authentication is set up for:, click Revoke next to the Mobile Device listing.Under the Security section, click Two-Factor Authentication.In the Self Service box, click Personal Account.On your computer, log in to the my.torontomu portal with your username and password.Once you’re back in your account, you’ll need to revoke two-factor from any device you no longer have and then set up your new device for two-factor use.